Exporting Japanese Management Innovation
Japan has long been a world leader in quality control and kaizen, or Continuous Improvement
as they say in the West. That's why it is no surprise that the leading software giant, Komatsu
Soft, Incorporated has developed a revolutionary new method to maintain quality output for its
employees on overseas business trips (principles). This sparkling, brand-new, never before
conceived method has been applied with staggering success, and will likely spark a revolution
for management of Japanese on overseas business trips.
The first test case was Komatsu Soft's Naoki Hasegawa, a Senior programmer in their Global division.
"First off, I'd just like to express my gratitude and support for the ideals of my honorable company. In
exchange for my help, I have received exemption from toilet cleaning duties for the duration of this
project." Komatsu Soft won a systems maintenance contract with Hawaii's leading Healthcare
provider, HMSA, and prepared Mr. Hasegawa for the year-long business trip to one of the most
alluring vacation spots in the world. When Komatsu Soft representatives were asked if Mr.
Hasegawa would learn to surf while in the islands they laughed and replied, "Not if he ever
wants to see his family again."
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